Service Desk Analyst

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Roles & Responsibilities

• Provide support via phone and ticketing system, gathering and documenting all relevant issue details.
• Troubleshoot software-related issues and resolve cases based on runbooks, policies, and procedures.
• Assess, triage, and route cases to appropriate teams; escalated based on severity when needed.
• Ensure clear communication with customers and internal teams while meeting SLA targets.
• Handle critical cases, maintain low escalation rates, and ensure high call responsiveness. Collaborate with internal/external stakehol...