Service Desk Analyst

Role: Service Desk Analyst
Required Technical Skill Set: IT Service Desk Operations
Desired Experience Range: 4 to 6 Yrs.
Location: Pune
Address
Tata Consultancy Service Ltd, 42, P, Think campus, 45-P, Hosur Rd, Phase II, Electronic City, Bengaluru, Doddanagamangala Village, Karnataka 560100
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Atleast 3 years of experience handling Service Desk services.
Fluency in English (Reading, Writing, Speaking)
Understand and responds in Business Communications
Good Managerial Skill
Understanding and knowledge on IT Infrastructure.
Work in any shift (24*7)
Good-to-Have
ITIL Knowledge
Understanding and knowledge on IT Infrastructure.
Role descriptions / Expectations from the Role
Following are the roles and responsibilities of Service Desk Analyst
Act as Single point of contact as Customer Global Service Desk
A significant responsibility of Service Desk Analysts is to manage ...