Found Description
Responsibilities and Duties
A Service Desk Analyst I is expected to:
- Responsible for day-to-day logging, tracking and resolving of customer reported problems or concerns.
- Acting as the customer advocate for problem resolution.
- Demonstrate technical support competence on one or more computing platforms.
- Demonstrate technical support competence on standard business shrink wrap applications.
- Demonstrate technical support competence on proprietary applications.
- Monitor and track open calls within a call tracking system.
- Have the ability to multi-task in a fast-paced environment.
- Perform relevant additional tasks that is assigned by the Leadership Team
Qualifications
- Candidate must have a minimum of 1 to 2 years 24/7 Service Desk.
- Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience.
- Candidate must ha...