Found Description
A Service Desk is a primary IT service within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both Users and IT employees.
- Analyze and address reported incidents and escalate all issues to the relevant areas.
- Give the follow up to solve incidents.
- Schedule and escalate incidents to support the different areas.
- Management and coordination of customer service activities.
- Additional functions, tasks and / or projects required by the Administration.
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering or related.
- Advanced English skills (will be evaluated in interviews)
- Time availability to work on shifting schedules.
- A general knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly.
- Good attention to detail with...
- Analyze and address reported incidents and escalate all issues to the relevant areas.
- Give the follow up to solve incidents.
- Schedule and escalate incidents to support the different areas.
- Management and coordination of customer service activities.
- Additional functions, tasks and / or projects required by the Administration.
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering or related.
- Advanced English skills (will be evaluated in interviews)
- Time availability to work on shifting schedules.
- A general knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly.
- Good attention to detail with...