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## Service Desk AnalystApplylocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.**You will be successful in this role if you have:**High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibilityUnisys is proud to be an equal opportunity employer that considers all qu...