Service Desk Analyst

Service Management Overview

Service Management or ITSM oversees the service desk, incident management, problem management, change management and IT asset management processes of DFI. As such, it serves as the frontline for providing IT services and addressing technical issues that may arise. It is responsible for managing and supporting enterprise-wide productivity tools such as e‑mail, chat, Word, Excel and PowerPoint. It also ensures that industry‑standard best practices such as ITIL® and ITSM tools such as the ticketing system, service catalog and configuration management tools are applied to the rest of the firm.

Is this your next challenge as a Service Desk Analyst?

The challenge is to:

• Provide exemplary internal and external Customer service surrounding the Company's Pioneering Principles.
• Greet and serve Customers with the highest degree of courtesy and professionalism.
• Log and categorizes Incidents and Service ...