Found Description
About the role
:Role Overview
We are seeking a proactive and customer-focused Service Desk Analyst (Level 1–2) to deliver high-quality IT support services within a fast-paced enterprise environment.
This role is responsible for providing first and second-level technical support, resolving user issues, supporting device deployments, and contributing to service excellence aligned with ITIL best practices. You will act as a key point of contact for end users and play an important role in maintaining operational efficiency and user satisfaction.
Key Responsibilities