Service Desk Analyst: Customer Care & ITIL Support

Booth & Partners is looking for a Service Desk Analyst in Makati, Philippines. The role involves managing telephone queues, responding to customer requests, and ensuring service levels are met. Candidates should have good customer service skills, experience in a similar position, and familiarity with ITIL.

The position also requires proficiency in Microsoft Office and ITSM ticketing systems. The company promotes a collaborative work environment, positioning employees to excel in their respective roles.