Service Desk Analyst (contract/onsite)

Jr SD Analyst

Shift Work: night/early morning (5-12 or 6-1)

ASAP

Duration: contract 6 months+ (very strong chances of extension)

Location: MISS/BRTN (postal code starts with L6V)

Work-model: 100% on site (non-negotiable)

Hrs/week: 35

Rate: 30-35/hr incorporated

POSITION SUMMARY

The IT Service Desk Analyst serves as the first point of contact for Information Technology Services (ITS) support. This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues related to desktops, laptops, tablets, mobile phones, and other end-user devices. The Analyst provides first-level technical support to ensure systems are restored to normal operation efficiently and effectively. A strong focus on customer service, clear communication, and timely resolution is required to maintain high user satisfaction.

Main Deliverables

• Provide first-line IT s...