Found Description
Job Summary
The Service Desk Analyst serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service.
Responsibilities
Provide first-level technical support via phone, chat, and email
Log, track, and resolve tickets in the Service Desk system
Troubleshoot basic issues related to software, hardware, and connectivity
Escalate complex incidents to L2/L3 teams following procedures
Communicate clearly with users and ensure a great support experience
Document solutions and update knowledge base articles
Skills And Experience
Technical degree, internship, or entry-level experience in IT support
Basic knowledge of Windows, Microsoft 365, Active Directory, and hardware
Basic networking concepts (Wi-Fi, VPN, DNS, DHCP)
Familiarity with remote support tools (RDP, TeamViewer, AnyDesk)
English and Spanish proficiency (B2+ level)
Strong communication skills, customer focus, and w...
The Service Desk Analyst serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service.
Responsibilities
Provide first-level technical support via phone, chat, and email
Log, track, and resolve tickets in the Service Desk system
Troubleshoot basic issues related to software, hardware, and connectivity
Escalate complex incidents to L2/L3 teams following procedures
Communicate clearly with users and ensure a great support experience
Document solutions and update knowledge base articles
Skills And Experience
Technical degree, internship, or entry-level experience in IT support
Basic knowledge of Windows, Microsoft 365, Active Directory, and hardware
Basic networking concepts (Wi-Fi, VPN, DNS, DHCP)
Familiarity with remote support tools (RDP, TeamViewer, AnyDesk)
English and Spanish proficiency (B2+ level)
Strong communication skills, customer focus, and w...