Found Description
Transform data management services as a Service Desk Analyst at ThinkOn in Ontario. This hybrid role emphasizes incident management and exceptional customer service support.
In this key position, you will act as the primary contact for service incidents, engaging directly with customers to facilitate swift resolutions. Your communication and problem-solving skills will be crucial in enhancing service delivery and operational efficiency, while you monitor tickets and analyze incidents to drive improvements.
Key Responsibilities:
• Monitor and respond to incoming customer tickets
• Liaise effectively to gather information for incident resolution
• Ensure continuous updates on ticket status for customers
• Escalate high-priority incidents promptly and accurately
• Follow up on outstanding support issues until resolved
Requirements:
• Education or experience in IT is essential
• Familiarity with ITIL/ITSM meth...
In this key position, you will act as the primary contact for service incidents, engaging directly with customers to facilitate swift resolutions. Your communication and problem-solving skills will be crucial in enhancing service delivery and operational efficiency, while you monitor tickets and analyze incidents to drive improvements.
Key Responsibilities:
• Monitor and respond to incoming customer tickets
• Liaise effectively to gather information for incident resolution
• Ensure continuous updates on ticket status for customers
• Escalate high-priority incidents promptly and accurately
• Follow up on outstanding support issues until resolved
Requirements:
• Education or experience in IT is essential
• Familiarity with ITIL/ITSM meth...