Found Description
Are you passionate about technology and eager to start a career in IT? We are looking for an enthusiastic and motivated Service Desk Analyst Apprentice to join our growing IT team.
This is an excellent opportunity to gain hands-on experience supporting users, troubleshooting technical issues, and learning from experienced IT professionals while working towards a recognised apprenticeship qualification.
The Role
As a Service Desk Analyst Apprentice, you will be the first point of contact for colleagues requiring IT support. You will assist with resolving technical issues, logging incidents, and ensuring users receive excellent customer service.
You will receive structured training and mentoring to develop your technical knowledge and professional skills.
Key Responsibilities
- Provide first-line technical support to users via phone, email, and ticketing systems.
- Log, track, and update incidents and service re...