Service Desk Analyst: AI-Driven IT Support Pro

TP ICAP is seeking a Service Desk Analyst in Manila to be the primary contact for internal users needing technical support. You will log, troubleshoot, and resolve incidents related to hardware, software, and networks, using ServiceNow and other tools.

The role requires a university degree or diploma in Computer Science, plus experience in a Service Desk environment. You’ll work in a dynamic environment with shift rotations and occasional holiday coverage, contributing to knowledge base and