Service Desk Agent (Night Shift) (Monterrey)

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. As a key member of the Service Desk team, you will have the opportunity to work with a team of experienced and skillful agents to improve the quality of our customer service.

Responsibilities and Duties

• Gather customer information and determine a customer’s issue by analyzing symptoms and figuring out the underlying problem/root cause. Ensuring.
• The correct identification of what the customer is trying to accomplish so that time is not wasted on attempting to solve a symptom instead of a problem.
• Enough information is gathered from the contact and is not limited to the following criteria: basic information such as contact details, fleet detail, vehicle detail, and full problem description.
• Ensuring that all relevant detail is recorded in the correct...