Service Desk Agent at Hydro Ottawa

Become a Service Desk Agent with Hydro Ottawa in Ottawa, ON, managing service connections and upgrades. Support customer account processes and ensure smooth service operations.
In this role, you'll handle administrative tasks like coordinating work orders, scheduling appointments, and processing payments. Your expertise with Hydro Ottawa’s ERP software will help streamline workflows. Provide vital information and support to supervisors, crews, and customers, ensuring service processes run efficiently.
Key Responsibilities:
• Create and manage service work orders through their life cycles
• Document job details in customer information systems
• Schedule appointments for Hydro Ottawa and contractors
• Respond to customer and contractor inquiries promptly
• Use GIS and mapping tools for customer inquiries
Requirements:
• Secondary school diploma required
• Post-secondary courses or experience in a related field
• Experience in a regulated utility environme...