Found Description
Elevate customer experiences with Equinix as a Service Designer. Collaborate with cross-functional teams to implement design thinking and enhance customer journey stages in a digital-first environment.
This role in the Global Service Design team requires innovative thinking to drive transformation. You will leverage service design methodologies and critical thinking to address customer needs and improve business outcomes. Collaborating closely with UX teams, you’ll focus on creating solutions through hands-on discovery strategies and participation in the design process.
Key Responsibilities:
• Co-create experiences with product team and Employee Experience stakeholders
• Determine requirements and expectations for design deliverables
• Promote communication and teamwork to validate design solutions
• Lead North-Star vision for customer journey stages
• Develop service design deliverables like journey maps and reports
Requirements:
• 6+ years in Service Design...
This role in the Global Service Design team requires innovative thinking to drive transformation. You will leverage service design methodologies and critical thinking to address customer needs and improve business outcomes. Collaborating closely with UX teams, you’ll focus on creating solutions through hands-on discovery strategies and participation in the design process.
Key Responsibilities:
• Co-create experiences with product team and Employee Experience stakeholders
• Determine requirements and expectations for design deliverables
• Promote communication and teamwork to validate design solutions
• Lead North-Star vision for customer journey stages
• Develop service design deliverables like journey maps and reports
Requirements:
• 6+ years in Service Design...