Service Design Sr. Analyst (Miguel Hidalgo)

Service Design Sr AnalystThe Enterprise Service Management Service Design Sr Analyst supports the Enterprise Service Management Service Design Lead in ensuring standardized and scalable service management processes, products, & solutions are assessed, established, delivered, sustained, and governed across PepsiCo Enterprise Service Management owned solutions (ServiceNow and other solutions over time), enabling a common, consistent, and intuitive user experience.This role will partner with service owners and service management capabilities across PepsiCo, including GBS, IT, HR, and others, to ensure consistency, scalability, and effectiveness of the enterprise service design at PepsiCo.This role will require extensive stakeholder engagement and matrixed relationship building in order to effectively assess and design new services in line with Enterprise Service Management standards.Role must have strong experience and up-to-date understanding of industry service management and service...