Service Design Lead — Systems & Ecosystems

Frog seeks a Service Designer II in Madrid to oversee the design of systems integrating people and digital touchpoints. In this role, you'll lead client conversations, advocate for both service users and providers, and drive alignment among various stakeholders.

Expect to conduct research, map service processes, and facilitate workshops to enhance service delivery. You'll commonly develop visual frameworks like journey maps and ecosystem maps that clarify complex challenges and assist in decision making.