Service Design & Integration Lead

• IT Service Design Lead (Contract)
• Hybrid (2-4 days/month onsite)
• £500/day (Inside)
• 6 Months

We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role focused on shaping and assuring end-to-end IT services delivered in partnership with a third-party provider.

The role:

• Lead the design and implementation of IT service management processes.
• Define end-to-end service models across internal teams and third parties.
• Ensure outsourced providers deliver scalable, compliant service designs.
• Establish governance frameworks (SLAs, KPIs, OLAs) and service acceptance criteria.
• Support service transition into live operations and ongoing assurance.

What we're looking for:

• Proven experience in IT Service Design within outsourced / manage...