Found Description
Elevate user engagement at OMERS as a Senior Service Designer in a hybrid model. Lead service design initiatives from conception to execution, focusing on user needs.
In this critical position, you'll utilize over five years of expertise in service design, customer experience, and UX research. You'll facilitate workshops and work collaboratively across functions to align diverse teams around user-focused service solutions. Engage with stakeholders effectively through storytelling and clear communication, synthesizing findings into actionable strategies that enhance business impact and member satisfaction.
Key Responsibilities:
• Facilitate cross-functional workshops for innovative design
• Oversee complete service design projects end-to-end
• Conduct thorough qualitative and quantitative research
• Develop service artifacts such as user journey maps
• Ensure current service propositions meet user expectations
Requirements:
• At least 5 years of experience in ...
In this critical position, you'll utilize over five years of expertise in service design, customer experience, and UX research. You'll facilitate workshops and work collaboratively across functions to align diverse teams around user-focused service solutions. Engage with stakeholders effectively through storytelling and clear communication, synthesizing findings into actionable strategies that enhance business impact and member satisfaction.
Key Responsibilities:
• Facilitate cross-functional workshops for innovative design
• Oversee complete service design projects end-to-end
• Conduct thorough qualitative and quantitative research
• Develop service artifacts such as user journey maps
• Ensure current service propositions meet user expectations
Requirements:
• At least 5 years of experience in ...