Service Delivery Systems Lead at Aunt Leah’s

Drive impactful change at Aunt Leah’s Place as a Service Delivery Systems Lead. Hybrid role focusing on innovative system design and implementation to enhance youth services and housing support.
This position offers an opportunity to lead the design and integration of essential service delivery frameworks. The successful candidate will be experienced in non-profit systems, with expertise in organizational design and accreditation frameworks like CARF. This is a build-and-transfer role aimed at creating sustainable systems led by the existing management team.
Key Responsibilities:
• Develop an organization-wide service delivery framework
• Align housing, employment, and education programs effectively
• Translate CARF standards into operational systems
• Standardize policies, documentation, and supervision structures
• Implement metrics and quality assurance practices
Requirements:
• Proven leadership in nonprofit service delivery systems
• Expertise in orga...