Service Delivery Supervisor (Monterrey)

Primary Location: Monterrey, Actual Leon, Mexico.

C.H. Robinson is hiring a Supervisor, Service Delivery to join our Robinson Managed Solutions (RMS) team. In this role, you will be responsible for executing the Service Delivery strategy for an assigned customer or customer portfolio, aligned with customer SLAs and expectations. You'll drive service delivery excellence, customer satisfaction, personnel development, and continuous improvement across operational processes.

This is a hybrid role based in Monterrey, MX with the expectation to come into the office once a week.

• Ensure consistent execution that meets Service Delivery requirements and customer expectations
• Leverage Operations Dashboards and internal analytics to identify areas of service excellence and opportunities for improvement; collaborate with teams to address gaps
• Identify recurring...