Found Description
Overview:
The Service Delivery Specialist is responsible for managing client relationships and supporting the successful delivery of contracted outsourcing and facilities management services. This customer-facing role partners with clients, internal teams, and third-party providers to ensure services are delivered in accordance with contractual commitments, Service Level Agreements (SLAs), and Statements of Work (SOWs). The role focuses on maintaining high levels of customer satisfaction, operational excellence, service quality, and business performance while supporting productivity improvements, service transformation, and long-term customer success.
The ideal candidate is customer-focused, collaborative, and results-driven, with strong communication skills, operational awareness, and the ability to build trusted relationships while contributing to continuous service improvement.
Why Join This Team