Found Description
Overview:
NSC Global is currently looking for a **Service Delivery Manager** to join our growing company.
**POSITION**: Service Delivery Manager
**JOB TYPE**: US Hours ONLY (8am to 5.30pm EST)
**START DATE**: IMMEDIATELY
**Responsibilities**:
This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility.
This position holds the responsibility for building relationship through open and honest communication.
Have the ability to provide comprehensive status reporting to the customer and NSC Global leadership team.
Will need to ensure delivery teams meet or exceed all Service Level Agreements and develop and monitor performance objectives for all direct employees.
Will need the understanding and ability to create financial forecasts and work with the finance group to ensure revenue and profit targets are met.
Complete billing responsibilities in a timely manner and...