Found Description
Role Name: Service Delivery Manager
Location: Toronto
Job Description
Main Responsibilities
- Lead endtoend delivery of AMS andor ERP engagements ensuring alignment with client expectations contractual obligations and Capgeminis delivery standards
- Serve as the primary point of contact for senior client stakeholders fostering trusted relationships and ensuring proactive communication on delivery performance risks and opportunities
- Drive continuous improvement across service delivery processes leveraging metrics automation and best practices to enhance efficiency and client satisfaction
- Manage crossfunctional delivery teams including project managers consultants and technical specialists Establish governance frameworks and cadence for reporting escalation and decisionmaking
- Oversee financial health of the portfolio including budgeting forecasting and c...