Found Description
Role Name:
Service Delivery Manager
Location:
Toronto
Job Description Main Responsibilities
Lead endtoend delivery of AMS andor ERP engagements ensuring alignment with client expectations contractual obligations and Capgeminis delivery standards
Serve as the primary point of contact for senior client stakeholders fostering trusted relationships and ensuring proactive communication on delivery performance risks and opportunities
Drive continuous improvement across service delivery processes leveraging metrics automation and best practices to enhance efficiency and client satisfaction
Manage crossfunctional delivery teams including project managers consultants and technical specialists Establish governance frameworks and cadence for reporting escalation and decisionmaking
Oversee financial health of the portfolio including budgeting forecasting and cost optimization Identify and mitigate delivery risks throu...
Service Delivery Manager
Location:
Toronto
Job Description Main Responsibilities
Lead endtoend delivery of AMS andor ERP engagements ensuring alignment with client expectations contractual obligations and Capgeminis delivery standards
Serve as the primary point of contact for senior client stakeholders fostering trusted relationships and ensuring proactive communication on delivery performance risks and opportunities
Drive continuous improvement across service delivery processes leveraging metrics automation and best practices to enhance efficiency and client satisfaction
Manage crossfunctional delivery teams including project managers consultants and technical specialists Establish governance frameworks and cadence for reporting escalation and decisionmaking
Oversee financial health of the portfolio including budgeting forecasting and cost optimization Identify and mitigate delivery risks throu...