Found Description
Job Responsibilities
- Your most important and measurable responsibility will be achieving committed SLAs, Operational Efficiency & CSAT/NPS
- Own the Customer Support process, driving quick resolution to customer‑impacting issues. Maintain and develop a team of competent and technically talented problem solvers who can work independently and collaboratively with other functional groups.
- Establish and adhere to customer support case management practices, including meeting defined SLAs.
- Day‑to‑day customer support operations and team management, including overseeing and maintaining the Customer Support team's quality and direction.
- Work toward Service Desk or ISO related certifications.
- Develop and keep a well‑organized team to effectively support business objectives while maintaining a highly productive work environment.
- Analyse, implement improvement and report on support metrics, business impact, customer i...