Service Delivery Manager

The Service Delivery Manager is responsible for deploying the company's service delivery and Development. Acts as the technical counterpart of the PMO Head.

DUTIES & RESPONSIBILITIES

Technical Services Management

• Implements and delivers projects across multiple client engagements from the Develop phase to the Delivery Phase through project sign off and support in collaboration with the Project Management team.
• Implements project controls and developments to secure customer satisfaction.
• Coordinates with the PMO Head in managing projects and ensuring that projects are delivered on time and on budget.
• Ensures Delivery Team secures sign offs on project completion.

Executive Reporting

• Generates the following reports on a regular basis:
• Internal work Order Facilitation
• Collaborates with other departments to accomplish internal process requirements.
• Responds t...