Found Description
Overview
The Service Delivery Manager is responsible for ensuring that IT services across the firm are delivered effectively, consistently and in line with business expectations. This role is accountable for overall service performance, standards and outcomes across a multi‑site legal environment, ensuring high levels of service availability, responsiveness and user satisfaction. The Service Delivery Manager acts as the bridge between IT operational teams, third‑party suppliers and the wider business, owning service performance, driving continual improvement and ensuring that technology services support the needs of lawyers and business services teams across all office locations.
Key Responsibilities
- Accountable for the end‑to‑end delivery of IT support services across the firm, ensuring alignment to business priorities and user needs.
- Accountable for service performance against agreed service levels and key performance indicators, taki...