Found Description
Reivernet has over 20 years’ experience focusing in managing complex networks.We currently support over 900 hotels across 35 countries and are proud to be endorsed by the five major global hotel brands.
Our customer base reflects our focus to truly align to the brands, not the supply chains or ownership clusters. We are subject matter experts in being able to articulate the value of brand standard benefits to owners, operators, IT clusters, guests and our competitors.
About the role
The Service Delivery Manager is primarily responsible for being the interface between our customers and the GNOC. Reporting to the General Manager – GNOC, this role provides leadership, coaching, and management to a team of network engineers, driving operational excellence, brand standards and service delivery outcomes.
Success in this role will be measured by consistent achievement of service delivery KPIs, including ticket response performance, service restoration o...