Found Description
Overview
The Service Delivery Manager is responsible for ensuring the effective delivery of contracted services to customers, owning the service and operational relationship. They manage service performance, lead regular service reviews, oversee incident and problem resolution, and drive continuous improvement. They also play a key role in contract retention and value realisation. The role ensures customer satisfaction, SLA adherence, and alignment between service operations and business needs.
Responsibilities
- Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management.
- Lead regular service reviews, providing performance reporting and driving actions for service improvement.
- Act as the primary operational contact for key customer accounts, ensuring consistent service delivery and customer satisfaction.
- Collaborate with internal teams and partners to align service delivery wi...