Service Delivery Manager

SW9684 |25 Jan 2019 Service Delivery Manager

• Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Identify, investigate, escalade and resolve major incidents in order to maintain service performance and customer satisfaction
• Ensure team’s compliance with external regulatory requirements, internal control standards and Group compliance policy
• Work closely with Business Units, third party vendors, IT teams and Global IT counterparts to ensure successful project implementation with high quality deliverables
• Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client

• Diploma or above in Information Technology or equivalent discipline
• At lea...