Service Delivery Manager (ITAM & Deskside Support)

The Service Delivery Manager (SDM) will be responsible for end-to-end delivery of IT Asset Management (ITAM) and Deskside Support services for ADB’s global IT operations. The role will ensure service excellence, SLA compliance, governance adherence, and continuous improvement across asset lifecycle management and onsite user support services.

The SDM will act as the primary interface between HCL and ADB stakeholders , ensuring alignment with contractual commitments and driving operational maturity.

Key Responsibilities

1. Service Delivery & Operations Management

• Lead end-to-end delivery of ITAM and Deskside services , including:
• Ensure service delivery in line with SOW, SLAs, and ADB governance frameworks
• Oversee day-to-day operations across onsite Manila teams and field office support footprint

2. SLA, KPI & Governance Management

• Monitor and en...