Service Delivery Manager - IT Operations

Overview

The role leads IT service operations and cross-functional collaboration to ensure timely execution and alignment with business goals. The focus is on reliable, KPI-driven performance, continuous improvement, and aligning resources, timelines, and budgets with operational excellence.

Responsibilities

• Leads the service operations of the company’s IT systems and applications, coordinating cross-functional teams to ensure timely execution and alignment with business goals.
• Oversees project timelines, resource allocation, and budget adherence while driving reliability-focused and KPI-driven metrics and continuous improvement initiatives.
• Leads several engineering teams across projects or domains, aligning technical execution with business goals.
• Leads performance appraisals and performance improvement plans. Takes point in hiring and termination of employees.
• Coordinates and collaborates with the US IT ...