Service Delivery Manager In Montreal

Elevate enterprise service delivery with a leading cloud solutions provider in Montreal. This hybrid role emphasizes customer advocacy, operational excellence, and relationship management. As a Service Delivery Manager, you will own the daily operations for a strategic tier one account, ensuring compliance with SLAs while nurturing genuine customer relationships.Your proactive management of service delivery using ITIL principles will support operational excellence and foster organic growth opportunities. This position is hybrid, requiring three days onsite to maintain visibility and influence.

Key Responsibilities:

• Oversee daily service delivery for a tier one enterprise customer
• Monitor and address SLAs and KPIs proactively
• Manage major incident escalations and governance
• Facilitate Monthly and Quarterly Service Reviews
• Drive improvements from service data and customer insights

Requirements:

• Exp...