Service Delivery Manager in Hybrid Setting

Join BMO as the Senior Manager of Service Delivery & Problem Management in Wealth Management Technology, based in a hybrid Toronto model. This role is pivotal in maintaining operational excellence and drive innovation.
As a leader in this role, you will oversee the end-to-end service delivery lifecycle and enhance problem management effects within WMT. Your strategic oversight will focus on operational efficiency, driving data-informed decision-making, and fostering collaboration with senior stakeholders and business leaders. Develop automation and AI solutions to elevate service outcomes while leading high-performing teams.
Key Responsibilities:
• Manage end-to-end incident and problem management processes
• Act as a senior escalation point during incidents
• Conduct root cause investigations and improve service quality
• Enhance governance and service management frameworks
• Build influential partnerships across technology and business teams
Requirements:
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