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Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead!
What do you need to fulfill this job?
- Experience as Service Delivery Manager (managing project on integration,data/ HR)
- +12 years of experience
- Understand the client’s industry, business, and their critical business drivers.
- Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings).
- Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
- Manage customer requests by providing realistic resolution time scales.
- Contact customers when follow up on open items is re...