Found Description
Service Delivery Manager
Contract to 30/09/2026 with possible extension | Fortitude Valley | Hybrid Working
We are partnering with a leading Queensland Government client to recruit an experienced Service Delivery Manager. In this role you will provide operational leadership for the planning and management of the delivery of ICT project services.
What you'll be doing:
- Managing customer demand and acting as the front door for engagements
- Developing and managing work packages and service agreements
- Driving operational processes and service maturity (e.g. incident management, change processes, reporting)
- Coordinating the transition of projects into sustainable BAU support models
- Providing clear oversight of service status, priorities, risks and customer commitments
What we're looking for?