Service Delivery Manager at Nutrien

Elevate operational excellence as a Service Delivery Manager with Nutrien. Drive service delivery and continuous improvement while ensuring alignment with business demands and standards.

As a pivotal member of Nutrien, you will lead service operations within a complex environment, focusing on service desk management and performance optimization. Bring your expertise in ITIL best practices, data-driven insights, and multi-provider delivery models to ensure accountability and stability across all desks.

Key Responsibilities: • Translate strategic objectives into actionable operational plans • Drive continuous improvements aligned with evolving business needs • Own end-to-end service delivery and effective issue management • Manage performance through data-driven insights and accountability • Execute disciplined ITIL practices for incident and request management

Requirements: • Bachelor's degree in IT, Business, or related field • 10+ years in enterprise service...