Service Delivery Manager at Nutrien

Elevate operational excellence as a Service Delivery Manager with Nutrien. Drive service delivery and continuous improvement while ensuring alignment with business demands and standards.
As a pivotal member of Nutrien, you will lead service operations within a complex environment, focusing on service desk management and performance optimization. Bring your expertise in ITIL best practices, data-driven insights, and multi-provider delivery models to ensure accountability and stability across all desks.
Key Responsibilities:
• Translate strategic objectives into actionable operational plans
• Drive continuous improvements aligned with evolving business needs
• Own end-to-end service delivery and effective issue management
• Manage performance through data-driven insights and accountability
• Execute disciplined ITIL practices for incident and request management
Requirements:
• Bachelor's degree in IT, Business, or related field
• 10+ years in enterprise serv...