Service Delivery Manager at Nutrien

Elevate your IT support career as a Service Delivery Manager with Nutrien in Calgary or Saskatoon. Lead service operations, enhance delivery, and ensure excellence in service management.
Nutrien is searching for a mid-senior level Service Delivery Manager to oversee enterprise service desk functions. You will translate strategic objectives into operational plans, manage service performance, and promote continuous improvement in line with business needs. This role specifically requires expertise in ITIL practices and a robust background in service integration.
Key Responsibilities:
• Translate strategic business goals into measurable service outcomes
• Drive continuous improvement initiatives across service desks
• Ensure reliable service delivery through effective issue management
• Analyze performance data to enhance accountability and stability
• Apply ITIL principles for incident and request management
Requirements:
• Bachelor’s degree in IT, Business, or ...