Service Delivery Manager at Cubic

Drive customer success and operational excellence as a Service Delivery Manager with Cubic Transportation Systems. Oversee service delivery, ensuring performance meets customer outcomes and contractual commitments across diverse teams.
In this senior leadership role, you will be accountable for all operational services, orchestrating cross-functional collaborations to create a unified customer service experience. The position requires a strong focus on performance monitoring against SLAs and KPIs, alongside managing cost-to-serve metrics to ensure financial health. You'll lead initiatives for continuous improvement while actively engaging with customers to strengthen relationships and communicate effectively.
Key Responsibilities:
• Act as accountability point for customer success in operational services
• Monitor SLAs and ensure incident management discipline
• Partner with Finance on cost management and revenue milestones
• Lead cross-functional teams for incident c...