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Service Delivery Manager

Capgemini

aguascalientes, aguascalientes, Mexico Full-time June 25, 2026

Found Description

**RH**:Vicente Ramirez
**Location**:Aguascalientes
**Position**:Service Delivery Manager
**What you’ll do?**
- 1 Client Relationship Management:
- Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
- Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
- Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.
2 Demand Fulfillment:
- Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
- Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables.
3 Performance Oversight:
- Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfac...

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