Found Description
Join Sqills as the first Service Delivery Manager in North America, focusing on customer relationships and SaaS support. Leverage your expertise managing high-value contracts and improving service levels.
In this hybrid role based in Oakville, you will balance responsibilities between Service Delivery and Business Application specialization. You'll manage complex customer contracts, ensure service level agreements are upheld, and proactively improve customer satisfaction. Strong analytical skills are vital for resolving incidents and delivering reliable support.
Key Responsibilities:
• Manage high-value customer contracts and service level agreements
• Collaborate with stakeholders for issue resolution and improvements
• Lead governance meetings with C-level stakeholders
• Analyze incidents and support requests effectively
• Document processes and share knowledge with the team
Requirements:
• Bachelor's degree i...
In this hybrid role based in Oakville, you will balance responsibilities between Service Delivery and Business Application specialization. You'll manage complex customer contracts, ensure service level agreements are upheld, and proactively improve customer satisfaction. Strong analytical skills are vital for resolving incidents and delivering reliable support.
Key Responsibilities:
• Manage high-value customer contracts and service level agreements
• Collaborate with stakeholders for issue resolution and improvements
• Lead governance meetings with C-level stakeholders
• Analyze incidents and support requests effectively
• Document processes and share knowledge with the team
Requirements:
• Bachelor's degree i...