Found Description
Role Overview
We are seeking a detail-oriented and proactive Service Delivery Coordinator to support the day-to-day delivery of onsite and remote IT support services. This is a hands‑on operational role ideal for someone who is comfortable diving into daily service delivery activities while maintaining a strong client‑facing focus.
What You Will Do
Coordinate Service Desk and Field Operations teams, ensure smooth ticket flow, manage escalations, and maintain consistent service delivery for enterprise clients. Monitor service performance, identify trends, and support continuous service improvement initiatives.
Why It Might Be a Fit
Ideal for someone who excels at service coordination, stakeholder communication, SLA management, and client relationship building, while also being comfortable working in operational, hands‑on environments.
Requirements
- Minimum 3+ years experience in Service Delivery, Service Desk Coordinatio...