Found Description
We are looking to hire a Service Delivery Technician or Engineer to join the Project Management team. The selected candidate will be responsible for providing remote technical support to customers, distributors, and internal teams, managing incidents, and ensuring compliance with established service levels (SLAs).
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This is a role with a strong technical and customer service component, focused on problem-solving, continuous improvement, and coordination with internal company teams.
Main Responsibilities
- Execute the deployment and configuration of new projects.
- Handle technical queries and incidents from national and international customers.
- Manage and follow up on incidents until final resolution, ensuring compliance with established SLAs.
- Record and document ...