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Service Delivery and IT Ops Data Analyst

Morningstar

toronto, on, Canada Full-time July 13, 2026

Found Description

The Role

The Employee Experience Insights & AI Enablement Team is looking for a Senior Insights Analyst to sit at the intersection of AI strategy, IT operations, and enterprise analytics. This is not a traditional BI role. You will build the analytics foundation that helps Morningstar’s Central Technology team understand, govern, and accelerate our AI investments while simultaneously driving operational intelligence across IT service delivery.

What You’ll Own

  • AI Cost Analytics & Spend Governance

    Develop executive‑facing dashboards (CEO/CFO‑level) that connect AI spend trends to strategic outcomes, surfacing anomalies and efficiency signals in a self‑service format. Evolve and maintain Morningstar’s AI cost analytics platform currently built on LiteLLM, Snowflake, and LangSmith into a scalable, production‑grade observability system. Build and own the architecture that integrates AI gateway telemetry (LiteLLM) with enterprise...

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