Service Delivery Analyst – L1/L2 Incident & SLA Support

Infosys is seeking a Service Delivery Analyst skilled in L1/L2 application support to manage incidents and ensure SLA compliance. You will perform troubleshooting and document solutions for business-critical applications in a fast-paced corporate environment.

The candidate should excel in incident management and Root Cause Analysis (RCA), along with a focus on process improvements. Join a global leader in digital services and consulting to enhance operational efficiency and improve user satisfaction.