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Job DescriptionService Delivery ManagerWe are looking for a Service Delivery Analyst with strong expertise in the Travel Domain, who will act as a key liaison between internal teams and stakeholders, ensuring seamless delivery of online reservation services and operational excellence.This role is ideal for a proactive professional with strong analytical skills, technical knowledge in travel systems, and the ability to manage complex service delivery scenarios.Job DescriptionYour Role- Act as the primary liaison between internal teams to ensure effective coordination and communication.
- Support online reservation fulfillment processes and resolve customer inquiries.
- Maintain tools, documentation, and resources for operational teams.
- Analyze, troubleshoot, and escalate issues as needed.
- Collaborate with cross-functional teams to define and improve: Standard Operating Procedures (SOPs), Client-specific requirements, Product configurations- Ensure adherence to int...