Service Counter/ Onsite Engineer (WSP)

The Service counter provide on-site support for the walk-in users.

For each new case, the Service Counter will also log incidents using Fujitsu ITSM tool’s ServiceNow and provide a ticket number to IHL users as ticket reference number.

For follow up case from Service Desk, the existing ticket from Service Desk will be used as reference and follow up.

• Reconditioning of the devices
• Physical device problem, e.g. hardware error
• Escalation of incident that cannot be solved remotely
• Reinstallation of Operating System
• Provide1stlevel Troubleshooting

• Printer and peripheral
• KIOSK equipment
• Endpoint LABS equipment
• Desktop/Laptop
• Imaging for Staff laptop & labs
• Endpoint Network access control support
• Printer support
• End point Network/Wifi support
...